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My shipment hasn't been scanned in 5 days! Is it lost?Updated 9 months ago

It is normal for packages to not be scanned for up to a 7-10 days when traveling to it's destination. This can happen during especially busy times (November-December) or if a scan was skipped at any distribution center.

However, if it's been more than 2 weeks and you haven't seen your package updated with an entry scan, please reach out so we can investigate further.

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