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Popov Leather FAQs

<p>If you already have an account with our website, you are automatically enrolled.</p>

If you already have an account with our website, you are automatically enrolled.

I have an account on your website, do I need to make another to join the Patina Club?

Patina Club Loyalty Program

What's my order status?

How much is shipping?

Do you ship internationally?

How long does it take to get my order?

What happens if my order is lost in the mail?

Are there customs and duties on my order?

Can you mark my package as a "gift?"

Can you guarantee a delivery date?

My order is a gift, will there be a receipt?

Can you redirect my package after it's shipped?

My shipment hasn't been scanned in 5 days! Is it lost?

Shipping

What's your lifetime warranty?

What's your return policy?

How do I start a return?

How do I exchange my item for something else?

How do I return my item for store credit?

How do I return my item for a refund?

How do I return my item for repair?

What will you not accept as a return?

Can I use my own label to return something?

Can you repair/upholster my leather item I bought somewhere else?

Returns & Repairs

Where are your products made?

How do I contact you?

About Popov Leather

How do I properly size my belt?

Why are my wallet pockets so tight?

Why do you sew by hand?

What are natural markings on leather?

Will my item look exactly like the product pictures?

Are your wallets RFID blocking?

How do I put my book into your journal covers?

What's in your leather balm?

I have a great idea for a product, can you make it?

Do your products carry a Proposition 65 warning?

The Money Clip no longer holds cash

I've lost weight and want to add more holes to my belt, how do I do this?

What Pin Replacement Kit do I need for my Apple Watch?

Why does the Natural Leather look different on each item I ordered?

My Wallet Went Through the Washing Machine, now what?

Our Products

Can you make custom orders?

How do you engrave your goods?

Can you engrave a picture or logo?

Where can I submit my idea for a new product?

Can you use a different thread color? Other than what's on the product page?

Customization

What is leather patina?

How do I care for my leather goods?

How do I care for Shell Cordovan leather?

Will my products look like the one in the pictures?

What kind of leather do you carry?

Is your leather environmentally safe?

Our Leather

Why are PayPal payments in Canada in USD?

What is AfterPay?

Do you accept Money Orders or Checks?

Why doesn't my Zip/Postal Code match at checkout?

Do you have an affiliate program?

Can coupon codes be stacked or combined?

Why am I being charged US taxes?

Why am I'm seeing two of the same charges on my credit card statement?

How long does it take to get my money back after a refund?

Do you accept Interac payments?

Payment

What is the Patina Club?

How do I redeem my points?

Do points expire?

Do VIP tiers expire?

How do I check my points balance?

Can I use my points during a sale?

Can I use a coupon code and my points at the same time?

What happens when I return an order?

Can I apply my points towards shipping and taxes?

I have an account on your website, do I need to make another to join the Patina Club?Updated 5 months ago