Shipping

11 articles

Questions about shipping answered here.

Articles

What's my order status?

Wondering about the status of your order? Use our handy order look-up tool found here.

How much is shipping?

We offer FREE standard shipping based on these order minimums:. For orders that are outside Canada & USA or below our free shipping threshold, the following postage rates apply:

Do you ship internationally?

We ship to the following destinations:. Unfortunately, we have suspended delivery to other international destinations at this time. We hope to offer more destinations in the near future.

How long does it take to get my order?

Everything we make is crafted with careful attention to detail. Unless otherwise stated in the product description, all our goods are made to order. Our current lead time is 3-5 days. Shipping by Country:. Free Shipping on US/Canada orders over $75!.

What happens if my order is lost in the mail?

We will always replace items lost in the mail due to the carrier's fault. We will not replace items lost due to customers providing the wrong delivery address. To replace your lost shipment, your order must have been a tracked and insured parcel per

Are there customs and duties on my order?

When a package is shipped within Canada or the USA, there will be no duties or customs imposed. USA customers will not be charged duties or customs unless their order totals over $800 USD. For all other international destinations, your package may be

Can you mark my package as a "gift?"

No - we must ensure that any item we sell is not marked “gift” on a customs declaration form. When a package is shipped internationally (outside the USA or Canada), it may be subject to import taxes, customs duties, and/or fees imposed by the destina

Can you guarantee a delivery date?

We have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee on-time delivery.

My order is a gift, will there be a receipt?

We do not include order invoices in our packages. However, if our product is being shipped outside of Canada, our labels must include a declared value on the shipping label.

Can you redirect my package after it's shipped?

Please double-check your shipping address when you place your order. Unfortunately, we cannot redirect or reroute packages once they have left our workshop.

My shipment hasn't been scanned in 5 days! Is it lost?

It is normal for packages to not be scanned for up to a 7-10 days when traveling to it's destination. This can happen during especially busy times (November-December) or if a scan was skipped at any distribution center. However, if it's been more tha