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Popov Leather FAQs logo

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Returns & Repairs

Looking to exchange, return or repair your leather goods?

What's your lifetime warranty?

Our products are heirloom quality and intended to be passed on through generations. All items are guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. We will cove

What's your return policy?

Every product that leaves our workshop should exceed your expectations. We are proud to offer the following:. When you buy from Popov Leather, know that we stand behind our work. Please visit Returns & Exchanges for complete details.

How do I start a return?

You can start your return or exchange request here.

How do I exchange my item for something else?

If your product is faulty, or we sent you the wrong order by mistake, contact us within 90 days of delivery to get a replacement. If you changed your mind or it wasn’t what you expected, we’ll be happy to exchange or refund your purchase and provide

How do I return my item for store credit?

Not sure what you want just yet? No worries. All our gift cards are good for life and ready whenever you want to redeem them. Just like our exchanges, we will cover the cost of your return and provide a pre-paid returns label. Returning Items for Sto

How do I return my item for a refund?

All refunds are processed back to the original method of payment. If your card has expired or been canceled, then the return will be issued as a store credit. Only one return transaction per order will be accepted. Therefore, it is best to carefully

How do I return my item for repair?

Sometimes wear and tear can take a number on our leather goods over the years. We will happily repair or replace your goods forever. All items are guaranteed for life damage that occurs through the fault of our craftsmanship when used under normal co

What will you not accept as a return?

We cannot accept returns or exchanges for:

Can I use my own label to return something?

Absolutely! If you prefer to use your carrier to send an item back to us, address the package to:. Popov Leather2124 Ymir Road, Building BNelson BC CanadaV1L 6Y9. Please Note: if this is a return coming from outside of Canada, you must write on the c

Can you repair/upholster my leather item I bought somewhere else?

Sorry, we cannot offer repair or restoration services for products we do not make.